How to improve the sound quality of your call?

When it comes to call center software solutions, it is important to provide our customers the best possible service or at least strive to do so. Even today, the phone call remains one of the most important means of communication at call centers. Customers still prefer to speak to the customer care reps directly without having to text them or listen to recorded messages. 

However, the telephone also has its own set of advantages and disadvantages. One of the major perks would have to be the fact that the phone call has a personal touch. But what about the times you couldn’t even hear yourself speaking due to the disturbance in the background? 

This is one of the major pitfalls of using telephones. Various annoying sounds in the background may get in the way of your impeccable service. You may still use the best contact center software solutions as part of your infrastructure but your customers are going to be pretty furious if they cannot hear half the things you say. It actually defeats the whole purpose. Now what you can do is test your call sound quality. Have you done it already? Well then, you should be having a fair idea of where you stand. Here are some tips for improvement:

•    Make it a point to reduce excessive background noise. When you are working in a call center, there are going to be various kinds of sounds coming from the background starting from shuffling of papers to people talking. Now all this can get in the way of the efficient functioning of your customer contact center software solutions. Instead, you could just ensure that background noise is reduced to a minimum. 

•    You could use white noise generators. With the advancement in technology, the outbound call center software too has undergone various changes. A part of this modern software is the white noise generator; this basically creates artificial background noise which would conceal the other annoying disturbances that are actually taking place in the background. It would be a clever trick to improve call sound quality. 

•    Most call center agents use headsets to operate the cloud contact center software. Now if this headset isn’t configured properly, it would result in disrupted services. For example, it would capture various background noises including your breathing sounds. That could make it difficult for the customer to hear. Instead, you should get air shock headsets which cut off all kinds of outside noise. If you are still sticking to the old fashioned headsets in the twenty first century, you need to make a move today!

•    Train your agents well. Your agents need to know exactly why improving sound quality is important and why you’re emphasizing it. When you train your agents to handle the cloud customer service software, include this as part of the training program. Also, train them as to how to use their headsets. Unless the headsets are positioned properly, it would result in a lot of background noise that eventually gets in the way. 

•    Did you know that the latest versions of the best telemarketing software now come with binaural headsets? As the nomenclature suggests, this means you would be able to put your headsets in both ears. When you do that, you automatically cancel off any outer noise and are able to focus entirely on the customer and what he is saying. That makes it easier for both of you. 

You may have the best call center software at your disposal; you may even have the best agents working for you. Yet unless customers are satisfied with the quality of your call, it all boils down to nothing. Thus, you could look at a few of these pointers that can help you improve the sound quality of your call.