How Profitable Is It To Set Up A Call Center In India?

In India today, an increasingly lucrative professions happens to be that of a call center agent. Plus, the need for such call center software solutions in India is rising by the day as every company today requires call centers for customer service and you would find both domestic and international call centers. In India, most international call center operations are carried out at night because they have to work according to the time zones of the west. 

With call centers cropping up everywhere, you too must have realized the numerous profits of dabbling in contact center software solutions. This can be an extremely profitable business if done right. If you make an error, you could potentially be ruining your career. That is why it is imperative to have an idea of the steps before you actually take the plunge. Call center regulations are pretty strict in the country; adhering to them is a must. But if you manage to get it right, this could be the smartest way to kick start your career as an entrepreneur.  

In India, since there is an abundance of demand, so is there an abundance of tools and solutions to set up such services including an outbound call center software likely the most important tool sin this industry. These are just a few reasons why starting a call center would be a profitable venture for you: 

1) Location is never a problem in India 

If you have a traditional call center, you will have to decide upon a location first. This is where all your agents would be spending their days, thus you need to make sure it's complete with all necessary amenities. It really helps if your office is in a prominent location that is easily accessible. Plus, this is a matter of impression as well. With a good office, you're likely to make a better impression than a shoddily designed one. Yes, definitely the tools that you use such as a cloud customer service software play an important role, but your office would be the face of your business. 

2) The connectivity factor

Usually, call centers have 2 types of connectivity with the outer world. Sometimes, call centers simply use the International Private Leased Circuit (IPLC) to tend to the calls. In this case, the provider is usually VSNL. In other cases, they make take a PRI (Primary Rate Interface) channel which is provided by BSNL or MTNL. The whole functioning of the call center is based on connectivity. That should be the next thing on your agenda after the location. Without means of connecting efficiently, how do you plan to reach out to a wider audience?  Most cloud contact center software usually employ both the means of connectivity in India

3) Plenty of fresh talent to recruit  

In addition to having an efficient customer contact center software solutions, you need to find call center agents to deal with the same. Now what you must understand is that a call center is a workforce driven field which requires dedication and diligence. While prior experience is always preferred, you must also look for fresh talent who can bring something more to the table than just a bunch of degrees. Look for individuals who are motivated and enthusiastic about this work and are willing to learn from the work. If you're planning to get remote workforce, then you need to pay special attention to the kind of people you recruit because you won't be around to keep an eye on them at all times. The agents are the ones who will be interacting with your customers directly. Naturally, you need to make sure you don't compromise on the quality of agents you hire. 

4) Abundance of training programs

In India, while you might find thousands of people looking for a job at a call center, you need to make sure you're picking the best ones amongst them. Once you've conglomerated your workforce, you need to start off a training process. Some of the agents might have work experience, while some may be rookies. All call centers have different modes of operation and it would certainly help if you could implement a few training processes. These would include performance enhancement training, functional training, grade change trainings, recruitment training and so on. You might have the best telemarketing software, but if your agents are not equipped to handle it, it would ruin the whole thing. 

Setting up a call center in India is not that complicated, especially with the availability of tools like the best call center software, plethora of resources and dedicated agents. But a call center is not just about the agents, it's a lot more than that. With these pointers in mind, you're ready to make the most of your call center experience !